Smartphones and Softphones? What’s the Difference?

They’ve become essential elements of our lives and soon there’ll be a generation that’s grown-up not understanding a world with them. Believe it or not yet, there are a number of things that our smartphones cannot do, or are simply outclassed in different regions by the alternatives. One of those alternatives is a soft re – otherwise called a software telephone, they have the ability to perform important business features including call recording, multi-user video conferencing and call transfers, to name only a couple features.

Whilst softphones may appear merely a simple smartphone program, they hold a whole lot of electricity and have the ability to incorporate attributes of your IP desk phone to your smartphone. This means a good deal of convenience for the consumer, also access to the aforementioned attributes on-the-go.

Have a closer look at some of these features; firstly telephone recording, from a business standpoint there are instant positives to consider when using a softphone. Being able to record all of your requirements can be helpful for playing them back at a later date, possibly to just double-check something from a dialog, review call quality and functionality with a work colleague, or something more serious. Set up is really straightforward and comes included in the softphone dialer itself in several conditions. There’s absolutely not any need to go burrowing through dozens of menus to begin, it is often as easy as pressing one button during your telephone.

We’re used to our telephone calls being in that quite scratchy, low excellent tone but with a softphone you can up that caliber to fully fledged HD voice.

A smartphone can deal with a 3-way phone which works for personal use however this may be very restrictive from a business standpoint. As a result, you don’t need to worry about external programs that might have hidden fees or compatibility problems, provided that everyone is one the same office system the service should work perfectly.

Especially those who have many sections; from a client’s perspective, there’s nothing more frustrating than being pumped around the various departments searching for the ideal person to speak to. Smartphones do not include a call transfer performance and may only be obtained via an external program downloaded from your respective program shop. Softphones however, makes it effortless to move to a co-worker on your directory- likewise to telephone recording, the attribute is only built-in to the program. Should you will need to move a customer to a more appropriate colleague, it’s merely a button tap away.

A topic that gets a good deal of people talking is security- and special emphasis is being placed on security and encryption in 2017 in the telecommunications sector, particularly when it comes to IP telephony. It’s not unusual for a smartphone to run within an un-encrypted line, meaning that anyone with the perfect tools know-how could listen into and interfere with your requirements. Softphones, together with several other VoIP-based telephone systems utilize the complex SRTP and TLS form of encryption, which is intended to protect users and their information.

Potentially the most important and popular feature of a softphone is you won’t incur calls fees provided your phone is enrolled and twinned to your office phone system. All and any calls to and from the softphone will be charged to your organization rather than your phone (which is particularly helpful for people who use a PAYG phone.)

Whether you are a startup with only a few staff members, or a fast paced, ambitious company of countless of employees, everyone can benefit with a softphone. As our cellular phones become more interlinked with all the job we do in the office, it is reasonable that they also benefit the characteristics of our desk telephones which also, are getting more advanced and feature-heavy.

Staveley Communications is a professional provider of telephone systems and associated technologies from leading vendors like Splicecom and AVAYA telephone systems, and Ruckus and Ubiquiti wireless solutions. For over 18 years Staveley has delivered to over 150 customers boasting the most hands-on, professional and friendly phone system maintenance contracts in the UK and Europe.